Orders are processed within 1-3 business days. After processing, delivery times depend on the shipping option selected:

Free Standard Shipping: 7-10 business days.

Express Shipping: 10-15 business days, at an additional cost.

Once your order ships, you will receive an email with a tracking number and a link to track your package online.

If your product arrives damaged or broken, simply provide us with photos or a short video of the issue. Once we verify the damage, you can choose to either receive a full refund or have the item re-shipped at no extra cost.

Please check our complete refund policy here.

You can contact our customer service team by emailing us at info@hisandhercase.com. We are here to assist you with any questions or concerns.